Frequently Asked Questions
Everything you need to know about your favorite hair care essentials.
Are It's a 10 Haircare products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are Leaping Bunny certified.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Are your products safe for color-treated hair?
Absolutely. All It's a 10 Haircare products are formulated to be safe for color-treated hair, helping to preserve vibrancy and prevent fading while providing essential moisture.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.